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Best Western Palace Hotel & Casino

A four-star seafront hotel on Douglas Bay with a pool, spa, restaurants and its own casino.

★★★★

Palace Hotel & Casino, Douglas

Central Promenade, Douglas, Isle of Man IM2 4NA
4★Four-star propertySeafront on Douglas Beach
135Guest rooms
4 PMCheck-in from
9Meeting rooms
FreeOn-site parking

Overview

Set right on Central Promenade, the Palace Hotel & Casino looks straight out across Douglas Bay. It is one of the best-known addresses on the island's seafront: a modern, five-storey hotel originally built in 1960 and refurbished in 2012, with 135 rooms and a busy mix of holidaymakers, business travellers and conference guests.

The appeal is having everything under one roof. You'll find two restaurants, a bar and lounge, an indoor pool, a steam room, spa treatments and a health club, plus the adjoining casino for adults who enjoy an evening at the tables. Douglas Beach is outside the front door, and the town centre, theatres and ferry terminal are an easy walk along the promenade.

It works especially well as a base for a first visit to the Isle of Man, for a conference trip or for a weekend break where you'd like a pool and a choice of places to eat without needing the car.

Facilities & Amenities

Leisure & Wellness

  • Indoor swimming pool
  • Spa treatments
  • Steam room
  • Health club
  • Casino (18+ only)
  • Beachfront location

Food & Drink

  • Two restaurants
  • Bar and lounge
  • Breakfast served daily
  • Room service

Services

  • Free Wi-Fi
  • Free on-site parking
  • Concierge desk
  • Electronic key cards
  • Multilingual staff
  • Laundry and dry cleaning
  • Hair salon
  • 24-hour security

Rooms

Rooms are modern and practical, with free Wi-Fi, a work desk, an in-room safe, an iron and ironing board, and en-suite bathrooms. Ask for a sea-facing room if you can — waking up to the view over Douglas Bay is the highlight of a stay here. Twin, double and family configurations are available, and non-smoking rooms are standard.

Standard double room

Standard Double

A comfortable double for couples or solo travellers, with a desk and city or side views.

Standard twin room

Standard Twin

Two single beds, ideal for friends or colleagues travelling together.

Sea-view room

Sea-View Room

Front-facing rooms with views across the bay — worth requesting when you book.

Family room

Family Room

Extra space and bedding for families; let the hotel know ages when booking.

Meetings & Events

The hotel is one of Douglas's main conference venues, with nine meeting rooms and around 800 square metres of event space, able to host gatherings of up to roughly 300 people. Audio-visual equipment, high-speed internet in meeting rooms and administrative support are available, which makes it a convenient choice for corporate events, training days and celebrations.

Location & Getting There

The Palace sits on the seafront in the heart of Douglas, with the beach directly opposite. The historic horse tramway runs along the promenade outside, and the Gaiety Theatre and Manx Museum are short walks away.

  • Douglas Beach Opposite the hotel
  • Douglas Bay Horse Tramway About a 7-minute walk
  • Gaiety Theatre About a 12-minute walk
  • Manx Museum About a 19-minute walk
  • Douglas financial district About 1 mile
  • Isle of Man Airport (Ronaldsway) About 8 miles

Good to Know

Check-inFrom 4:00 PM
Check-outBy 11:00 AM
Rooms135 across 5 floors
Built / refurbished1960 / 2012
ParkingFree, on site
Wi-FiFree throughout
Hotel groupBest Western (BWH Hotels)

Please note: the casino is for adults aged 18 and over only. Please gamble responsibly. Facilities, times and prices are set by the hotel and may change — confirm details directly with the property before you travel.

Frequently Asked Questions

Where is the Best Western Palace Hotel & Casino?

The hotel stands on Central Promenade in Douglas, the Isle of Man's capital, directly facing Douglas Beach and the bay.

What are the check-in and check-out times?

Check-in starts at 4:00 PM and check-out is by 11:00 AM. Ask at reception if you need an early arrival or late departure, subject to availability.

Is there parking at the hotel?

Yes, free on-site parking is available for guests.

Does the hotel have a pool?

Yes. Guests can use the indoor swimming pool, along with a steam room, spa treatments and a health club.

Is Wi-Fi free?

Yes, complimentary Wi-Fi is available to guests.

How far is it from the airport?

Isle of Man (Ronaldsway) Airport is roughly 8 miles away, which is about a 20-minute drive.

Who can use the casino?

The on-site casino is open to adults only. Guests must be 18 or over and may be asked for photo ID.